Introduction
At Insen® Reading Pillow, Pillow, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our website, insen.shop (the “Site”).
Please read this Privacy Policy carefully. By accessing or using our Site, you agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree to this Privacy Policy, please do not access or use our Site.
Information We Collect
Information you provide to us
We collect information you provide directly to us when you use our Site. This includes:
- Account information: We collect information when you create an account, including your name, email address, shipping address, phone number, login credentials, and payment information. We use this information to create and manage your account, provide services to you, process orders, and communicate with you about orders, products and services, and promotional offers.
- Order information: We collect information about the products you purchase, rent, or otherwise obtain through us, including delivery information. We use this information to process your orders, provide the relevant product or service, and communicate with you about your orders.
- Product reviews and other user-generated content: If you post a product review, or upload other content to our Site, we will collect that information you provide. We generally use product reviews and uploads to improve our products and services and showcase user experiences on our Site.
- Communications: If you contact us directly, we may collect information from your communication in order to respond to and fulfil your request, provide customer service, and improve our offerings. We may retain our communications with you to provide better service in the future.
Information we collect automatically
We also collect some information automatically when you use our Site or services, including:
- Log data and device information: Information about your interactions with the Site, including the content you view and the features you use, your search queries, time and date of access, Internet Protocol (IP) address, device identifiers, browser type, operating system, and other information about the use of our Site. We use log data and device information to administer and provide security to the Site, gather usage statistics about our Site, and ensure it is functioning properly.
- Location information: We may derive a rough estimate of your location from your IP address. We use location information to personalize and improve our services.
- Cookies and similar tracking technologies: We use cookies and similar tracking technologies (like web beacons, tags, pixels and scripts) to recognize you and/or your device and provide functionality on our Site. These technologies help us better understand how you interact with and use our Site, personalize your experience, remember your preferences, determine your advertising interests and exposure to our ads, speed up your searches, and otherwise customize your experience. You can control the use of cookies within your internet browsers’ settings. To opt-out of collection by certain analytics and advertising tools, please visit the Network Advertising Initiative and the Digital Advertising Alliance Consumer Choice Page.
How We Use Your Information
We use your information for a variety of business purposes including to:
- Provide, maintain, improve, and personalize our products and services.
- Process your orders and payments.
- Communicate with you about your account, orders, services, products and offerings.
- Market and advertise our products and services.
- Analyze how our Site and services are used so we can monitor, maintain, and improve them.
- Detect, investigate and prevent activities that may violate our policies or be illegal.
- Comply with our legal obligations, resolve disputes with users, and enforce our agreements.
How We Share Your Information
We do not sell or rent your personal information to third parties for their direct marketing purposes. However, the following describes some of the ways we may share information with third parties:
- Service providers: We share information with third party service providers that perform services on our behalf, such as order fulfillment, payment processing, customer service, email delivery, hosting, analytics, marketing, and more. Our contracts with service providers limit how they may access, use, and disclose the information we provide to them.
- Business transfers: If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets, information may be sold or transferred as part of the transaction. We will notify you of any such transaction and explain your choices regarding your information.
- Legal compliance and safety: We may disclose information to government authorities, law enforcement, courts, and others to comply with our legal obligations, protect and enforce our rights, or protect the rights and safety of others.
- With your consent: We may share information with third parties when we have your consent to do so.
Your Choices & Rights
You have certain rights regarding the information we collect about you. These include:
- Opting out of communications: You can opt out of receiving promotional communications from us by using the unsubscribe link in the emails. You can also contact us to have your contact information removed. However, we will still send you transactional and account-related messages.
- Accessing your information: In some cases, you may review or update certain account information by logging into your account. If you wish to access or amend any other personal information, please submit an access request by contacting us.
- Deleting your information: Under certain circumstances, you may ask us to delete your personal information. We will use reasonable efforts to comply with your request but may keep copies for archival or legal purposes.
- Objecting to or restricting use of your information: You can ask us to stop using all or some of your personal information or to limit our use of it. Although we may have legal grounds to decline your request, we will try to comply with reasonable requests when possible.
Data Retention
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
We may delete or anonymize your information at the end of the retention period unless it is required for compliance with legal obligations or legitimate business purposes. We may keep anonymized information for research, analytics, or other permissible business needs beyond the retention period.
Cookies
We and our partners use various technologies to collect and store information when you visit our website, including cookies and web beacons. Cookies are small data files that are stored on your device when you visit a website, which enable us to collect information about your device identifiers, IP address, web browsers used to access the website, pages or features viewed, time spent on pages, mobile app performance and links clicked.
Web beacons are graphic images that are placed on a website or in an email that is used to monitor the behavior of the user visiting the website or sending the email. They are often used in combination with cookies.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our website.
Security
We take reasonable and appropriate security measures to help protect against loss, misuse and unauthorized access, disclosure, alteration, or destruction of the information we collect and store. These measures include encryption, firewalls, intrusion detection, and multi-factor authentication for access to account information.
However, no Internet or email transmission is ever fully secure or error free. In particular, emails and attachments sent to or from our Site may not be secure. Therefore, you should take special care in deciding what information you send to us via the Internet or email. Please keep this in mind when disclosing any personal information.
Third Party Sites
Our website may contain links to other sites operated by third parties whose privacy practices may be different from ours. Clicking on those links may allow the owner of the linked site to collect or share your information. Those third party sites are responsible for their own privacy policies and practices, so please read those policies carefully before submitting any personal information to those sites.
Children’s Privacy
Our website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you of the changes through the Site or by sending you an email or other notification, and we will indicate when such changes will become effective. We encourage you to review this Privacy Policy periodically to stay up-to-date about our privacy practices and how you can manage your privacy.
How to Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Phone: 1-800-123-4567
Effective Date
This Privacy Policy was last updated on January 1, 2023.
